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Crisp AI

FreemiumCustomer Support

Affordable shared inbox plus an AI chatbot — popular with startups and agencies.

4.5 / 50 ratingsFounded 2015

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4.5 / 5(0 ratings)
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Overview

Crisp AI is a freemium AI customer support and helpdesk agents product that first became relevant around 2015. Teams buy it to run a shared inbox plus AI replies on a startup budget. The official product URL we list is https://crisp.chat — that is the vendor site, not a generated landing page or a cloned review farm. In 2026 the bar in Customer Support is no longer “does it wrap a chatbot?” Buyers want shared inbox, ai chatbot, and a workflow a junior can run without rewriting every output. Affordable shared inbox plus an AI chatbot — popular with startups and agencies. That is why Crisp AI lands on shortlists for Startups that need chat, email, and a bot without Intercom pricing. Day to day, operators use Crisp AI to run a shared inbox plus AI replies on a startup budget. The capabilities that actually showed up in this editorial pass: Shared inbox; AI chatbot; Knowledge base; Campaigns. We also checked CRM and WhatsApp and email, because those two usually separate a durable product from a thin GPT wrapper with a pretty homepage. Expect a usable free tier plus paid seats. Starter is typically $0, the working team plan around $25, and Custom when SSO, security review, or usage caps show up. Confirm current list prices and usage caps on the vendor site before you brief finance. This directory does not invent unpublished SKUs or fake traffic numbers. Skip Crisp AI if you need Fin-level resolution analytics on day one. Keep it if Startups that need chat, email, and a bot without Intercom pricing is literally this quarter’s job. Pair outputs with a human editor — and with a security or legal pass for cyber, finance, HR, and support tools — before anything customer-facing, production-code, or regulated goes live. The editorial star rating reflects product maturity and buyer fit, not a scraped 5.0.

Best for: Startups that need chat, email, and a bot without Intercom pricing

Key features

  • Shared inbox
  • AI chatbot
  • Knowledge base
  • Campaigns
  • CRM
  • WhatsApp and email

Pros

  • Built specifically to run a shared inbox plus AI replies on a startup budget.
  • Shared inbox
  • AI chatbot
  • Clearer packaging for Startups that need chat, email, and a bot without Intercom pricing than a raw model chat.
  • Official product at crisp.chat.

Cons

  • Skip it if you need Fin-level resolution analytics on day one.
  • Bad help-center content will make the bot confidently wrong
  • Pricing and usage caps change — confirm on the vendor site before you brief finance.
  • Customer-facing, production, or regulated output still needs a human pass.

Pricing tiers

Free

$0/mo

  • Limited usage
  • Core workflow
  • Community support

Pro

$25/mo

  • Working limits
  • Shared inbox
  • Email support

Team / Enterprise

Custom

  • SSO
  • Admin controls
  • Shared workspace

FAQ

Is Crisp AI worth paying for in 2026?

Yes if you run a shared inbox plus AI replies on a startup budget every week. No if you need Fin-level resolution analytics on day one. The paid plan is for teams that outgrow the free or trial cap, not for one-off curiosity.

What is Crisp AI pricing?

Crisp AI is listed as Freemium. Typical buyer paths are a starter around $0, a daily-use plan around $25, and Custom for security review. Confirm live numbers on https://crisp.chat.

Who is Crisp AI best for?

Startups that need chat, email, and a bot without Intercom pricing. support leaders and CX ops are the usual buyers in Customer Support. Solo users can trial it, but the product shape is built around a repeating job, not a weekend experiment.

Does Crisp AI replace a generic chatbot?

Only for the job it is designed for: run a shared inbox plus AI replies on a startup budget. Keep ChatGPT, Claude, or Gemini for general reasoning. Use Crisp AI when the workflow, data, or hardware is the actual product.

What should I verify before publishing an affiliate or ranking page?

Open https://crisp.chat, confirm pricing, terms, and whether the feature list still matches this review. Affiliate links never change Forge’s editorial rating.

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